Smart Grid Consumer Collaborative
Smart Grid Consumer Collaborative
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About this organization
Mission
SMART ENERGY CONSUMER COLLABORATIVE CONTINUED TO ADVANCE THE GROUNDWORK FOR PARTNERSHIP AND SET THE STAGE FOR A CONSUMER-SAFE, CONSUMER-FRIENDLY AND CONSUMER-APPROVED MODERN ELECTRIC GRID IN THE U.S. BY FOLLOWING A THREEFOLD AGENDA OF LISTENING TO CONSUMERS VIA PRIMARY CONSUMER RESEARCH, EDUCATING CONSUMERS AND STAKEHOLDERS VIA IN-HOUSE INFORMATION MEDIUMS AND COLLABORATING WITH STAKEHOLDERS VIA IN-PERSON EVENTS AND OUTREACH. ULTIMATELY, SECC'S VISION IS THAT CONSUMERS HAVE AN UNDERSTANDING OF THE BENEFITS OF SMART ENERGY.
About
RESEARCH: IN 2018, SECC RELEASED FIVE PIECES OF RESEARCH SEEKING TO BETTER UNDERSTAND SMART ENERGY CONSUMERS - THEIR PERCEPTIONS, ATTITUDES AND NEEDS - AND THEN LEVERAGE THIS UNDERSTANDING TO FORMULATE ACTIONS THAT UTILITIES AND OTHER ENERGY SERVICE PROVIDERS CAN TAKE TO BETTER SERVE AND ENGAGE WITH THEIR CUSTOMERS IN ADDITION TO FIVE ADDITIONAL CUSTOMER ENGAGEMENT CASE STUDIES. THROUGH A VOLUNTEER-BASED RESEARCH COMMITTEE, MEMBERS HELPED SHAPE SECC'S RESEARCH AGENDA, REVIEWED DETAILED FINDINGS AND DISCUSSED THE IMPLICATIONS AND PRESENTATION OF THOSE FINDINGS. SECC RELEASED THE MOST CURRENT VERSION OF ITS ANNUAL 2018 STATE OF THE CONSUMER REPORT, A SYNTHESIS OF OUR 2017 RESEARCH THAT PROVIDES SIX KEY TAKEAWAYS FOR ELECTRICITY PROVIDERS AND OTHER INDUSTRY STAKEHOLDERS ON THE STATE OF THE UTILITY-CUSTOMER RELATIONSHIP TODAY. SECC RELEASED ITS CONSUMER PLATFORM OF THE FUTURE REPORT, A GROUNDBREAKING EXAMINATION OF EMERGING ENERGY TECHNOLOGIES PRIMARILY FOCUSED ON CONSUMER INTEREST IN DIGITAL ENERGY PLATFORMS. THE REPORT, DEVELOPED FROM THREE RESEARCH INPUTS: FOUR CONSUMER FOCUS GROUPS, 16 IN-DEPTH INTERVIEWS WITH HIGH-LEVEL ENERGY INDUSTRY EXECUTIVES AND AN ONLINE CONSUMER SURVEY WITH ABOUT 1,300 RESPONDENTS, ALSO INCLUDED A COMPANION CONSUMER PLATFORM OF THE FUTURE: INDUSTRY INSIDER PERSPECTIVES WHITE PAPER, CO-AUTHORED BY SECC AND THE SMART ELECTRIC POWER ALLIANCE, WHICH LOOKED AT THE CURRENT STATE OF DIGITAL PLATFORMS FOR ENERGY, INCLUDING ONLINE MARKETPLACES AND ENERGY USAGE DATA TOOLS. SECC RELEASED ITS UNDERSTANDING YOUR SMB CUSTOMERS: A SEGMENTATION APPROACH REPORT, WHICH UNVEILS A MULTITUDE OF OPPORTUNITIES FOR ELECTRICITY PROVIDERS TO ENGAGE SMALL AND MEDIUM-SIZED BUSINESS (SMB) CUSTOMERS IN ENERGY EFFICIENCY PROGRAMS AND SMART ENERGY PRODUCTS AND SERVICES. SECC RELEASED ITS SPOTLIGHT ON LOW-INCOME CONSUMERS: REVISITING THEIR NEEDS AND WANTS REPORT, WHICH UNVEILS KEY CHARACTERISTICS OF LOW-INCOME RESIDENTIAL ENERGY CUSTOMERS AND PROVIDES RECOMMENDED STEPS FOR CUSTOMER ENGAGEMENT AND PROGRAM DESIGN. SECC RELEASED ITS DATA ANALYTICS: UNLOCKING THE CONSUMER BENEFITS REPORT, WHICH REVEALS RESIDENTIAL ENERGY CONSUMERS' INTERESTS AND ATTITUDES REGARDING THEIR ENERGY DATA AND PROVIDES RECOMMENDATIONS FOR ELECTRIC UTILITIES AND OTHER STAKEHOLDERS ON HOW TO UTILIZE THESE FINDINGS TO IMPROVE PROGRAM DESIGN AND MAXIMIZE CONSUMER ENGAGEMENT. FINALLY, SECC RELEASED FIVE NEW SMART GRID CUSTOMER ENGAGEMENT SUCCESS STORIES COVERING COLORADO SPRINGS UTILITIES, AMEREN ILLINOIS, COMMONWEALTH EDISON, DIRECT ENERGY AND OKLAHOMA GAS & ELECTRIC COMPANY. EACH CASE STUDY SPOTLIGHTS HOW SMART METERS OR SMART GRID DEPLOYMENTS BY THESE UTILITIES HAVE ENGAGED CONSUMERS TO ENABLE THEM TO MATCH THE ENERGY THEY USE WITH THEIR NEEDS AND LIFESTYLES. COLORADO SPRINGS UTILITIES DEVELOPED A COMPREHENSIVE CUSTOMER ENGAGEMENT CAMPAIGN TO UNITE THE CITY'S UNIQUE COMMUNITY - INCLUDING BOTH LOCAL BUSINESSES AND RESIDENTIAL CUSTOMERS - AROUND THE WISE USE OF ENERGY AND WATER. THEY ARE A CONSISTENT TOP-PERFORMER IN CUSTOMER SERVICE ACCORDING TO J.D. POWER AND ARE NATIONAL LEADERS IN RELIABILITY, WITH POWER ON AN AVERAGE 99.991 PERCENT OF THE TIME. AMEREN ILLINOIS DEVELOPED ONE OF THE NATION'S FIRST UTILITY-SCALE MICROGRIDS AT ITS TECHNOLOGY APPLICATIONS CENTER, A TESTBED FACILITY ADJACENT TO THE UNIVERSITY OF ILLINOIS CAMPUS IN CHAMPAIGN, ILLINOIS, TO PREPARE FOR CHANGES COMING TO THE ENERGY ECOSYSTEM. COMMONWEALTH EDISON DEVELOPED A TARGETED CAMPAIGN GEARED TOWARD INCREASING THE AWARENESS AND ADOPTION OF SMART THERMOSTATS. THE CAMPAIGN ALSO DROVE CUSTOMERS TO A DEDICATED WEBSITE WHERE CUSTOMERS COULD ACCESS REBATES AND PURCHASE SMART APPLIANCES, SMART THERMOSTATS AND MORE TO HELP IMPROVE CUSTOMER ENGAGEMENT IN ENERGY EFFICIENCY. DIRECT ENERGY UPDATED AND DIGITIZED ITS NEIGHBOR-TO-NEIGHBOR BILL ASSISTANCE PROGRAM WITH THE HELP OF AUSTIN, TEXAS-BASED GRIDMATES, TO HELP ADDRESS ENERGY POVERTY IN THE STATE OF TEXAS. THE COMPANY AIMS TO GIVE CUSTOMERS CHOICE, SIMPLICITY AND INNOVATION WHERE ENERGY, DATA AND TECHNOLOGY MEET. OKLAHOMA GAS & ELECTRIC COMPANY (OG&E) DEVELOPED A COMPREHENSIVE OUTREACH CAMPAIGN ADDRESSING COMMON EV BARRIERS AND MISCONCEPTIONS VIA RADIO, COMMUNITY EVENTS AND SOCIAL MEDIA. THE RESULTS OF OG&E'S CAMPAIGN IN 2017 HAVE BEEN TRANSFORMATIVE FOR EV AWARENESS AND ADOPTION WITH THE STATE.
Interesting data from their 2019 990 filing
The filing specifies the mission of the non-profit as “Smart energy consumer collaborative is a 501(c)(3) nonprofit organization with a mission to serve as a trusted source of information on consumer's views of grid modernization, energy delivery and usage, and to help consumers understand the benefits of smart energy.”.
When explaining its duties, they were described as: “Smart energy consumer collaborative continued to advance the groundwork for partnership and set the stage for a consumer-safe, consumer-friendly and consumer-approved modern electric grid in the u.s. by following a threefold agenda of listening to consumers via primary consumer research, educating consumers and stakeholders via in-house information mediums and collaborating with stakeholders via in-person events and outreach. ultimately, secc's vision is that consumers have an understanding of the benefits of smart energy.”.
- The state in which the non-profit is authorized to operate legally is WA.
- According to the filing, the address of the non-profit for the year 2019 is 260 PEACHTREE STREET NW SUITE 1202, ATLANTA, GA, 30303.
- The non-profit has reported 6 employees on their form for the year 2019.
- Does not operate a hospital.
- Does not operate a school.
- Does not collect art.
- Does not provide credit counseling.
- Does not have foreign activities.
- Is not a donor-advised fund.
- Is not a private foundation.
- Expenses are between $500,000 and $1,000,000+.
- Revenue is between $500,000 and $1,000,000+.
- Revenue less expenses is $67,753.
- The CEO compensation strategy within the organization is determined through a thorough evaluation and endorsement by an independent source.
- The organization elects its board members.
- The organization has a written policy that describes how long it will retain documents.
- The organization has 15 independent voting members.
- The organization was formed in 2010.
- The organization has a written policy that addresses conflicts of interest.
- The organization is required to file Schedule B.
- The organization is required to file Schedule O.
- The organization pays $466,821 in salary, compensation, and benefits to its employees.
- The organization pays $78,495 in fundraising expenses.
- The organization provides Form 990 to its governing body.
- The organization has minutes of its meetings.
- The organization has a written whistleblower policy.