211 Tampa Bay Cares
211 Tampa Bay Cares
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About this organization
Mission
Improving lives through the power of information and hope.
About
211 is a 24 hour a day, 365 days a year, contact center based service that assists individuals and families in navigating the complex and ever growing maze of health and human service providers, non-profit organizations, government agencies, and community service organizations. 211 improves the way in which people learn about and connect with the services they need by providing access to comprehensive, up-to-date information at any time by phone or online at no cost to the caller. 211 helps create new efficiencies in the delivery of health and human services by saving time for individuals seeking help, and eases the frustration of people searching for appropriate services for which they are eligible. 211 also helps service providers do their jobs more easily, refers ever more callers to the right places, and reduces costly duplication of effort by other service providers by building and maintaining databases.211 serves as a resource for businesses and local employers by assisting their employees and helping to maintain productivity. 211 supports stressed employees, decreases absenteeism and supports employee assistance programs.211 serves as a support system for emergency management by assisting before, during, and immediately after emergencies such as health crises, blackouts, natural disasters such as tornados and floods, or man-made crisis such as terrorism events. 211 is recognized by Pinellas County Government as the central telephone number for all health and human service information in the event of a disaster.211 provides trend data on health and human service needs (met and unmet) for planning and resource allocations. Many times, data provided by 211 is the first place to see emerging needs and demands for existing services. 211 data can be organized in a variety of ways, including geographically. 211 is particularly helpful in mapping relative locations of high areas of needs and locations of resources. As a result, 211 contributes to better use of scarce resources, including both tax dollars and charitable contributions. 211 connects people with opportunities to "give help" as well as "get help." 211 provides an easy to remember number for individuals interested in volunteering to call and be directed to various volunteer projects in the community.In this last fiscal year (October 1, 2018-September 30, 2019), highly trained 211 contact center staff handled 121,289 calls, emails, online requests, and text messages from local residents seeking assistance. 211 continues to provide intensive support and in some instances life-saving assistance to callers in need of immediate intervention. 46% of callers identified having minor children in the home; 6,230 callers where older adults 65 years or older; 6,037 callers identified as military veterans; 196 active suicides were prevented; 978 sexual assault calls were connected to sexual assault services.The types of 211 contact center need requests by percentage include 34.0% housing assistance; 9.0% utility assistance; 4.4% food and meals; 6.2% health care; 3.7% mental health and addictions; 2.0% clothing, personal and household needs, 2.0% legal, consumer and public safety services, 1.3% transportation; 3.4% income support and assistance; and 34.0% other services such as arts, culture, disasters, information services, recreation, volunteers, donations, government and economic services). Additionally in FY 18-19, $1,218,425 in financial assistance (for rent, utilities, etc.) was distributed to 840 individuals and families to stabilize their housing and employment.
Interesting data from their 2020 990 filing
The non-profit's mission, as documented in the filing, is “The mission of 211 tampa bay cares, inc. is "improving lives through the power of information and hope."”.
When explaining its purpose, the activities were described as: “Improving lives through the power of information and hope.”.
- The non-profit is legally allowed to operate in the state of FL, as reported.
- The filing provides the non-profit's address in 2020 as 5500 Rio Vista Dr Ste 5500 No 211, Clearwater, FL, 33760.
- The non-profit has a total of 55 employees, as reported on their form for 2020.
- Is not a private foundation.
- Expenses are greater than $1,000,000.
- Revenue is greater than $1,000,000.
- Revenue less expenses is -$27,680.
- The organization has 14 independent voting members.
- The organization was formed in 1996.
- The organization pays $1,851,588 in salary, compensation, and benefits to its employees.
- The organization pays $0 in fundraising expenses.
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